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Privacy Policy

Solaris Botanicals Ltd. (trading as Solaris Tea)

Last updated: 13/01/2026

Solaris Botanicals Ltd. (“Solaris Tea”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with us. This policy is provided in accordance with the EU General Data Protection Regulation (GDPR) and applicable Irish data protection laws.

1. Who We Are (Data Controller)

Solaris Botanicals Ltd. is the data controller responsible for your personal data.

  • Company name: Solaris Botanicals Ltd.
  • Trading name: Solaris Tea
  • Registered address: Unit 41, Block D, Glenrock Business Park, Bóthar Na Mine, Galway, H91 VK46
  • Email: info@solarisbotanicals.com
  • Phone: +353 091 750020

2. What Personal Data We Collect

a) Information You Provide Directly

  • 1. Name
  • 2. Email address
  • 3. Phone number
  • 4. Billing and delivery address
  • 5. Payment details (processed securely by third-party payment providers – we do not store card details)
  • 6. Account login details (if applicable)
  • 7. Messages sent via contact forms or email

b) Information Collected Automatically

  • 1. IP address
  • 2. Browser type and version
  • 3. Device information
  • 4. Pages visited and time spent on the website
  • 5. Referring URLs

This data is collected through cookies and analytics tools.

3. How We Use Your Personal Data

  • To process and fulfil orders
  • To manage customer accounts
  • To respond to enquiries and customer support requests
  • To send order confirmations and service-related communications
  • To improve our website, products, and services
  • To comply with legal and regulatory obligations
  • To send marketing communications only where you have given consent

4. Legal Basis for Processing (GDPR Article 6)

  • Performance of a contract: to fulfil your order
  • Legal obligation: accounting, tax, and regulatory requirements
  • Legitimate interests: improving our services and website
  • Consent: for marketing communications and non-essential cookies

You may withdraw consent at any time.

5. Marketing Communications

  1. If you opt in, we may send you newsletters or promotional emails about Solaris Tea products and offers
  2. You can unsubscribe at any time using the link in our emails
  3. We never sell your data to third parties for marketing purposes

6. Cookies and Analytics

Our website uses cookies to ensure proper functionality and to analyse website traffic. We may use tools such as:

  • Google Analytics

Cookies may be:

  • Essential cookies: required for website operation
  • Analytics cookies: help us understand website usage
  • Marketing cookies: only used with consent

You can manage or withdraw cookie consent via our cookie banner or browser settings.

7. Sharing Your Personal Data

We may share your personal data with trusted third parties only where necessary, including:

  • Payment service providers (e.g. Stripe, PayPal)
  • Delivery and logistics partners
  • IT and website service providers
  • Analytics providers

All third parties are required to comply with GDPR and process data securely.

8. International Data Transfers

If personal data is transferred outside the EU/EEA (e.g. via analytics or email platforms), we ensure appropriate safeguards are in place, such as:

  • EU Standard Contractual Clauses
  • Adequacy decisions by the European Commission

9. Data Retention

  • Order and invoice data: as required by Irish tax law
  • Marketing data: until consent is withdrawn
  • Customer enquiries: as long as necessary to resolve the request

10. Your GDPR Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact us at: info@solarisbotanicals.com

11. Data Security

  • Secure servers
  • SSL encryption
  • Access controls
  • Trusted third-party service providers

12. Complaints

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with:
Data Protection Commission (Ireland)

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.